Frequently Asked Questions

Everything you need to know about your Mark Hill beauty journey.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the UK. Express delivery options are available at checkout for next-day arrival if ordered before 2 PM.

What is your return policy?

We offer a 30-day return policy for all unused and unopened products in their original packaging. Please contact our support team to initiate a return label.

Are Mark Hill hair tools compatible with international voltages?

Many of our styling tools feature universal voltage for global use, but please check the specific product description or manual before traveling to ensure compatibility.

Are your hair care products cruelty-free?

Yes, we are proud to be a cruelty-free brand. None of our products or ingredients are tested on animals.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Clearpay.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.